MANAGED SERVICES
Free up your time and resource while Cirrus look after your people and platform
As an experienced Managed Service Provider Cirrus will support your end-to-end ICT needs or anything in between. Whether it be end user support,components of your infrastructure, third party management or just being at the end of the phone. We can design a service that meets your needs.
OPERATE
Efficient, controlled and enabling change across your technology environment adopting industry standard practices and leading toolsets.
PROTECT
Proactive scheduled maintenance routines delivered by experienced staff aligned to vendor best practices.
IMPROVE
An ethic of continuous improvement and architecture engagement embracing true IT Service Management principles.
Managed Services
Cirrus Service Management incorporates all operational activities required to proactively ensure availability and performance across client platforms, all underpinned by our strong ITSM tools and framework. Our technical competency practices provide Level 3 capabilities supporting our National Operations Centre and Service Desk in order to drive best practice and continuous improvement.
24×7 CALL CENTRE
Single point of contact for all clients with a focus on capture of incidents and speed escalation to a range of resolver groups.
SERVICE DESK
Contact center for client end users specialising in level 1 and level 2 support, closing tickets on first contact, rapid ticket categorisation and appropriate escalation.
NATIONAL OPERATIONS CENTRE (NOC)
Proactive and repeatable operational activities including backup management, toolset administration, event and alert management, reporting and patching.
MONITORING AND ALERTING
Advanced monitoring toolsets and robust processes identify and resolve issues early maximising availability for your business.
SERVICE MANAGEMENT
Reporting, analysis, problem management and robust communications through excellent service delivery managers to ensure any service is delivered to its potential while driving continuous improvement in your business.
LEVEL3 SUPPORT
National Technical Practices (NTPs) providing specialist Level 3 support across all service lines. This is an escalation point for the Service Desk and NOC to respond, resolve incidents and requests in accordance with Service Level Agreements (SLAs).
CAPACITY AND AVAILABILITY MANAGEMENT
Capacity management to define and measure threshold levels, and application of industry leading practices to manage growth is critical to continued availability and stability.
PATCHING AND CONCURRENCY
Environments are patched to levels in accordance with vendor guidelines. This is crucial to maintaining performance and avoid vulnerability.
Infrastructure Services
Cirrus offer a range of as-a-service outcomes from niche to complete platform solutions. These span across opex financed infrastructure, partial or full consumption models, hybrid cloud infrastructure solutions or combinations thereof. We are open to modelling situations as they arise.
Backup as a Service
This is one of the simplest and most common starting points for clients moving services off premise and Cirrus provide this to a range of clients allowing them to save on infrastructure and protect their data offsite in a private environment.
Infrastructure as a Service
We provide a range of platform components as a service across compute, storage, data protection, virtualisation, desktop, security and collaboration.
Network as a Service
Let us take ownership and/or management of your network and free up your team to look after your critical business applications and workloads. Our network experience is second to none and we’ll give you peace of mind that the network is robust, efficient and available.
Platform as a Service
If you are looking for a high performance infrastructure platform and are not ready, willing or able to push important workloads to public cloud allow us to provide a complete platform to you. We’ll assess your application, communication and data needs and provide you with the performance you need as a monthly fee.
Cloud Services
Cirrus offer a range of boutique cloud services from our own cloud environment as well as the ability to engage in solutions across on premise, private, Cirrus and public cloud. We can help get you to an outcome that meets your needs and balances performance, security, availability and cost.
Our network had effectively reached the end of its life, and the consequences for us were becoming severe. Recovering from frequent downtime was not only costly, but we were finding it increasingly difficult to even include IT facilities in our offers to new exhibition clients.
Jeanette Ferreria | Director of Operations at PCEC
